Recently, a CommVault customer requested an update of their CommVault environment from v11 SP10 to SP12. While the upgrade of the CommServe was successful, the upgrade of the media agent failed with the following error:
"Required package(s) [56] are not present in current DVD. Record a new custom package with all required packages."
A lot of time was spent on verifying if the procedure used to download the software package was correct. Later CommVault support identified that the antivirus software was blocking an MSI file at the following location:
<Software Cache>\DownloadPackageLocation2\DownloadPackageLocation_WinX64\BinaryPayload\NetworkStorageServer.msi
Fix:
The antivirus software on the server(media agent) was configured to exclude CommVault directories and that helped resolve the issue. Here is the document that I followed:
(http://documentation.commvault.com/commvault/v11/article?p=8665.htm
"Required package(s) [56] are not present in current DVD. Record a new custom package with all required packages."
A lot of time was spent on verifying if the procedure used to download the software package was correct. Later CommVault support identified that the antivirus software was blocking an MSI file at the following location:
<Software Cache>\DownloadPackageLocation2\DownloadPackageLocation_WinX64\BinaryPayload\NetworkStorageServer.msi
Fix:
The antivirus software on the server(media agent) was configured to exclude CommVault directories and that helped resolve the issue. Here is the document that I followed:
(http://documentation.commvault.com/commvault/v11/article?p=8665.htm
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