Here is a great link to all things wonderful about NetApp Autosupport
https://mysupport.netapp.com/NOW/knowledge/docs/olio/autosupport/
This blog covers some tips on how to troubleshoot issues around Autosupport failures. The troubleshooting steps are useful for users who have intermediate level of NetApp skills (like me).
If you have not received an auto support message then you can use the following steps to troubleshoot:
1) The following command lists the autosupport messages sent in the last 24 hours:
system autosupport history show -last-update >24h
2) The second column in the above command output is the sequence number. Note the sequence number and we will use the sequence number in the next step.
3) The following command lists details about the autosupport failure. Notice the following fields (Destination for this Autosupport, Status of delivery, Delivery attempts and Last Error)
system autosupport history show -sequence-num 262 -instance
4) The above command shows that the error was because the STMP messages was not transmitted because the system could not resolve the host name.
5) The next step would be to verify if the autosupport settings, send a test autosupport and look for more information in the logs
https://mysupport.netapp.com/NOW/knowledge/docs/olio/autosupport/
This blog covers some tips on how to troubleshoot issues around Autosupport failures. The troubleshooting steps are useful for users who have intermediate level of NetApp skills (like me).
If you have not received an auto support message then you can use the following steps to troubleshoot:
1) The following command lists the autosupport messages sent in the last 24 hours:
system autosupport history show -last-update >24h
2) The second column in the above command output is the sequence number. Note the sequence number and we will use the sequence number in the next step.
3) The following command lists details about the autosupport failure. Notice the following fields (Destination for this Autosupport, Status of delivery, Delivery attempts and Last Error)
system autosupport history show -sequence-num 262 -instance
4) The above command shows that the error was because the STMP messages was not transmitted because the system could not resolve the host name.
5) The next step would be to verify if the autosupport settings, send a test autosupport and look for more information in the logs
- To verify the configuration settings on the node: system autosupport show -node <node name> -instance
- To send a test autosupport
system node autosupport invoke -node * -type test -uri mailto:me@here.com -message "Did you see this" The notifyd.log has more information and here are the steps to enable it:mynode::> set diag
mynode::*> debug log
mynode::debug log*> files mod notifyd
mynode::debug log*> show -node local -timestamp >12h
Reference link: https://kb.netapp.com/support/s/article/troubleshooting-workflow-autosupport-messages-are-not-received-by-netapp-http-smtp-or-partner-smtp?language=en_US 
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